Shipping Method

Transportable countries and regions

We can arrange the express to ship your goods to all over the world ( including United States, United Kingdom, Australia, Canada, New Zealand , Mexico, France, Germany, Spain, Italy, Belgium, Europe II (Ireland, Austria, Belgium, Denmark, Luxembourg, Norway, Sweden, Switzerland, Italy), three European regions (Portugal, Finland, Greece, Malta, Israel), the Netherlands, Slovakia, Poland, the Czech Republic, Hungary, Singapore, Malaysia, Thailand, Indonesia, Japan ,South Korea, Russia, South Africa, United Arab Emirates, India, Saudi Arabia, Brazil, Ukraine, Belarus, Turkey, Cyprus, Qatar, Bahrain, Cyprus, Egypt, Iran, Jordan, Kuwait, Lebanon, Oman, Qatar)

Shipping Methods

Oneherosuits joins hands with major international shipping companies like DHL, FedEx, TNT,USPS, and EMS to offer you with reliable shipping services:

  • Basic Shipping: 15-25 Working Days By DHL/FEDEX/CNE/UPS etc. Only for Printed Suits.
  • Standard Shipping: 5-7 Working Days Shipping By DHL/FEDEX/CNE/UPS etc.
  • Rush Shipping: 3-5 Working Days Rush Shipping By DHL/FEDEX/CNE/UPS etc.

Notice: During the Halloween period from September to October, logistics demand will increase. Hope you can understand and consider your usage date to place your order in advance.

Our cosplay costumes are hand-made costumes, so the Actual arrival time = Processing Time + Shipping Time

 

Notice

  • Please do not use PO BOX, APP/APO address, shipping company can not complete PO BOX, APP/APO address delivery.
  • Our cosplay costumes are hand-made costumes, so the Actual arrival time = Processing Time + Shipping Time
  • You can click here to to check the processing time for each product.
  • some shipping area maybe remote area, it need extra fee above $30.00USD, whether your shipping address is remote areas or not ,please follow methods:
    • DHLExpess :Please check it with the website URL: http://raslist.dhl.com/jsp/first.jsp
    • Fedex or other Express carriers , please call a local service phone to check it.
  • Working days: Since freight is handled by local personnel, the working days are determined according to the legal working hours of each country, basically from Monday to Friday.

Common questions

1:How to get the shipping tracking code?

After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department: service@oneherosuits.com

2:How to use the tracking code to track shipment?

The shipping company website with the tracking code will be included in our email. Here we have listed some of the addresses of our freight partners:

For UPS:
https://www.ups.com/WebTracking/track

All in track platform:
Https://www.17track.net/en

FedEX : 
https://www.fedex.com/apps/fedextrack/

DHL Global Mail :
http://webtrack.dhlglobalmail.com/

ePacket,EUB,ETK,EMS:
http://ems.com.cn/english.html

ePacket or EUB for United State: USPS.COM

Aramex:
http://www.aramex.com/

TNT:
https://www.tnt.com/express/en_gc/site/home.html

Get contact with us:

Address: YangQiao Road and KaiFu Road Intersection #4 Factory Building, ShushanXinChanYeYuanQu, Shushan District, Hefei City, Anhui Province, China ( Please note it is not return & refund address.)

Mail: service@oneherosuits.com

Phone number: +86 18005604352 (For reasons of time zone difference, please try to contact by SMS.)