Processing Time

Since we are a manufacturer, not a distributor and it takes time to process your order after it is accepted. In order to facilitate your inquiry, we list the processing time of all the products we sell here:

Ready to ship products only take 24 working hours to process, which means when you order a ready to ship product, it will start shipping within 24 working hours.

Spider-man Suits (all 3d printed tight styles) and hoodies take 3-7 working days to process.

Movie level cosplay costumes (all complex style costumes including spider-man costumes in non-tight styles) require 7-12 working days to process.

Cosplay Boots takes 3-7 working days to process.

All accessories (including: watch bands, backpacks, shoulder bags, backpacks, mouse pads, etc.) need 2-5 working days to process.

We are committed to bringing better services to our customers, but due to the epidemic, there will be some decline in logistics efficiency. We will hand over all orders to DHL / UPS and other world-class freight forwarders for transportation, but we also urge you to give us some tolerance.

Get contact with us:

Address: YangQiao Road and KaiFu Road Intersection #4 Factory Building, ShushanXinChanYeYuanQu, Shushan District, Hefei City, Anhui Province, China ( Please note it is not return & refund address.)

Mail: service@oneherosuits.com

Phone number: +86 18005604352 (For reasons of time zone difference, please try to contact by SMS.)