Return & Refunds

A. We only accept refunds for accessories, props, wigs and standard size costumes. You need to ensure that the goods are unused, unstained and unbroken status. Besides, you will have to bear the shipping cost for sending the goods back to our warehouse.

B. Due to the special size of customized or tailor-made costume, we do NOT accept return of customized or tailor-made costume.

Returns and exchanges shall be made within 7 natural days after the package delivered.

C. We provide full refund or replacement of defective/wrong products (damage caused by customers is not included in this category). And we will bear the re-shipping cost.

D. If you want to return or exchange the costumes due to your mistake, you need to bear the return and re-ship shipping cost.

E. About cancellations: we accept full refund and cancellations within 7 working days for standard size costumes, props, wigs and accessories.Over 7 working days, we will charge 30% of the order amount for labor costs.

F. For custom-sized tailor-made orders: After we receive your order, our tailors will carefully compare the measurements you gave and start cutting the fabric and making it. Therefore, we will not accept cancellation of your order two days after your order has been placed.

 

Get contact with us:

Address: YangQiao Road and KaiFu Road Intersection #4 Factory Building, ShushanXinChanYeYuanQu, Shushan District, Hefei City, Anhui Province, China ( Please note it is not return & refund address.)

Mail: service@oneherosuits.com

Phone number: +86 18005604352 (For reasons of time zone difference, please try to contact by SMS.)