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If you want order custom size cosplay costumes, please measure your size information as the following guide photo shown:

The most important size information in the picture above is:

Height, bust, waist, shoulder width, hips. You need to ensure that these parameters are correct, and our tailor can help you make the right garment. Of course, the more detailed the parameters you give, the more suitable our garments will be.

It should also be noted that:

Due to the difficulty of designing cosplay costumes, custom sizes can often take much longer to produce than standard size clothing.

Production cycle:

• Halloween peak period:

Refers to September and October of each year.

All standard size clothing during this time takes 7-18 working days to make. Of course, we will have announcements to inform you of changes in our production cycle.

All custom-sized garments during this time take 12-25 working days to make. We reserve the right to reject any custom size clothing orders during this time period.

• Non-Halloween rush hour:

Every year except September and October
&
Every year except legal holiday in the United States and China:

All standard size clothing during this time takes 5-14 working days to make.

All custom-sized clothing during this time takes 7-18 working days to make.

Get contact with us:

Address: YangQiao Road and KaiFu Road Intersection #4 Factory Building, ShushanXinChanYeYuanQu, Shushan District, Hefei City, Anhui Province, China ( Please note it is not return & refund address.)

Mail: service@oneherosuits.com

Phone number: +86 18005604352 (For reasons of time zone difference, please try to contact by SMS.)

Transportable countries and regions

We can arrange the express to ship your goods to all over the world ( including United States, United Kingdom, Australia, Canada, New Zealand , Mexico, France, Germany, Spain, Italy, Belgium, Europe II (Ireland, Austria, Belgium, Denmark, Luxembourg, Norway, Sweden, Switzerland, Italy), three European regions (Portugal, Finland, Greece, Malta, Israel), the Netherlands, Slovakia, Poland, the Czech Republic, Hungary, Singapore, Malaysia, Thailand, Indonesia, Japan ,South Korea, Russia, South Africa, United Arab Emirates, India, Saudi Arabia, Brazil, Ukraine, Belarus, Turkey, Cyprus, Qatar, Bahrain, Cyprus, Egypt, Iran, Jordan, Kuwait, Lebanon, Oman, Qatar)

Shipping Methods

1herosuits joins hands with major international shipping companies like DHL, FedEx, TNT,USPS, and EMS to offer you with reliable shipping services:

• Standard Shipping | Shipping time: 5-10 business days (4PX,DHL PPS,DHL PLE,EPacket(EUB),ETK,ARAMEX)
• Rush Shipping | Shipping time: 3-5 business days (FedEX,DHL,UPS.TNT,EMS)

Notice

• Please do not use PO BOX, APP/APO address, shipping company can not complete PO BOX, APP/APO address delivery.
• Our cosplay costumes are hand-made costumes, so the Actual arrival time = Processing Time + Shipping Time
• You can click here to to check the processing time for each product.
• some shipping area maybe remote area, it need extra fee above $30.00USD, whether your shipping address is remote areas or not ,please follow methods:
  • DHLExpess :Please check it with the website URL: http://raslist.dhl.com/jsp/first.jsp
  • Fedex or other Express carriers , please call a local service phone to check it.

Common questions

1:How to get the shipping tracking code?

After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department: service@oneherosuits.com

2:How to use the tracking code to track shipment?

The shipping company website with the tracking code will be included in our email. Here we have listed some of the addresses of our freight partners:

For UPS:
https://www.ups.com/WebTracking/track

All in track platform:
Https://www.17track.net/en

FedEX : 
https://www.fedex.com/apps/fedextrack/

DHL Global Mail :
http://webtrack.dhlglobalmail.com/

ePacket,EUB,ETK,EMS:
http://ems.com.cn/english.html

ePacket or EUB for United State: USPS.COM

Aramex:
http://www.aramex.com/

TNT:
https://www.tnt.com/express/en_gc/site/home.html

Get contact with us:

Address: YangQiao Road and KaiFu Road Intersection #4 Factory Building, ShushanXinChanYeYuanQu, Shushan District, Hefei City, Anhui Province, China ( Please note it is not return & refund address.)

Mail: service@oneherosuits.com

Phone number: +86 18005604352 (For reasons of time zone difference, please try to contact by SMS.)

Since we are a manufacturer, not a distributor and it takes time to process your order after it is accepted. In order to facilitate your inquiry, we list the processing time of all the products we sell here:

Spider-man Suits (all 3d printed tight styles) and hoodies take 7-10 working days to process.

Movie level cosplay costumes (all complex style costumes including spider-man costumes in non-tight styles) require 8-14 working days to process.

Cosplay Boots takes 5-10 working days to process.

All accessories (including: watch bands, backpacks, shoulder bags, backpacks, mouse pads, etc.) need 2-5 working days to process.

We are committed to bringing better services to our customers, but due to the epidemic, there will be some decline in logistics efficiency. We will hand over all orders to DHL / UPS and other world-class freight forwarders for transportation, but we also urge you to give us some tolerance.

Get contact with us:

Address: YangQiao Road and KaiFu Road Intersection #4 Factory Building, ShushanXinChanYeYuanQu, Shushan District, Hefei City, Anhui Province, China ( Please note it is not return & refund address.)

Mail: service@oneherosuits.com

Phone number: +86 18005604352 (For reasons of time zone difference, please try to contact by SMS.)